In today's working environment, interpersonal and
communication skills are just as important as technical abilities in achieving
success.
You need communication skills to support your technical expertise! You have the
"hard side" of your job down pat. But how about the "soft side?" Your
interpersonal and communication skills can spell the difference between success
or failure at work.
How You Will Benefit
• Project a presence that attracts the right kind of attention
• Develop "active listening" skills to really tune in to coworkers and cultivate
productive relationships
• Improve communication skills to get the response you want
• Be assertive without being intimidating
• Overcome "automatic resistance" to new ideas and get your proposals approved
• Use interpersonal and communication skills to build a team approach that
motivates others and facilitates change
• Gain other departments' cooperation to implement ideas
• Uncover the root causes of conflict and achieve resolution
• Deal with company politics
• Apply communication skills to sell your ideas to the group
• Realize how others perceive you and improve communication skills to get the
responses you want
• Create a climate for action: give constructive criticism and positive
reinforcement
What You Will Cover
Differences Between How You Manage Tasks as Opposed to Relationships
• Demonstrate the difference between technical and non-technical professionals
Critical Elements of Interpersonal and Communication Skills
• Recognize interpersonal and communication skills that promote success with
coworkers
• Discuss the barriers to the effective use of interpersonal and communication
skills
• Understand how to blend and communicate with different styles
Listening and Responding to Others
• Discuss the five levels of active listening
• Learn the powerful listening tool-empathy
Asking Questions-the Gateway to Open Thinking
• Learn a communication model for increased workplace productivity
• Apply seven methods for developing better interpersonal and communication
skills
Assertiveness Theory and Interpersonal Skills
• Discuss the four behaviors of assertiveness theory
• Explore an assertive communication model for giving effective criticism
• Identify differences between informing and directing messages
Managing and Responding to Conflict
• Discuss the characteristics of conflict
• Apply the five methods of managing conflict
Who Should Attend
IT and technical professionals who need to develop the interpersonal and
communication skills necessary to communicate their knowledge to those around
them.
Extended Training Description
Learning Objectives
• Find Solutions to "People Problems"
• Project a Presence That Attracts the Right Kind of Attention
• Develop "Active Listening" Skills to Really Tune in to Co-workers and
Cultivate Productive Relationships
• Improve Communication to Get the Response You Want
• Be Assertive without Being Intimidating
• Overcome "Automatic Resistance" to New Ideas and Get Your Proposals Approved
• Build a Team Approach to Motivate Others and Facilitate Change
• Gain Other Departments' Cooperation to Implement Ideas
• Uncover the Root Causes of Conflict and Achieve Resolution
• Deal with Company Politics
• Sell Your Ideas to the Group
Communication in Today's Workplace: Difference between Task and Relationship
• Identify the Importance of Communication and Interpersonal Skills in
Today's Workplace
• Distinguish the Relevant Differences in Communication Needs and Expectations
among Technical and Non-technical Professionals
• Identify at Least Three Valuable Interpersonal Skills for Improving
Communication in the Workplace
• Demonstrate the Difference between Task and Relationship and the Necessity of
Attention to Both in the Workplace
• List Valuable Relationship Skills Connected to Success in the Workplace
The Basic Elements of Communication
• Define and Examine Elements of Communication That Are Pertinent to
Interpersonal Skills in Order to Promote Effective Interactions with Others
• Assess the Impact of Verbal and Nonverbal Elements on Communication
Effectiveness to Better Meet the Demands of an Electronically Connected Global
Workplace
• Interpret People's Verbal and Nonverbal Communication to Improve Shared
Understandings
• Develop a List of Considerations for Selecting the Appropriate Transmission
Medium to Assure a Message's Intended Content and Feeling(s) Are Preserved and
Received
• Identify Personal Applications of the 5 Factors That Promote Success with
Co-workers to Improve Workplace Relationships
• Recognize and Identify Strategies to Overcome Each of the 5 Common Barriers to
Effective Use of Interpersonal Skills to Promote Achievement of Tasks
• Interpret the 5 Common Truths of Communication and Interpersonal Skills to
Improve Overall Communication Competence in the Workplace
• Be Aware of Your "Style" Preferences and How They Differ from Others' in Order
to Better Manage Interpersonal Interactions with Technical and Non-technical
Professionals
Understanding and Using Communication Styles
• Identify and Appraise Your Style Preferences for Communication to Gain
Insights into Improving Interpersonal Relationships
• Identify and Appraise the Style Preferences of Others to Develop Awareness and
Tolerance of Diverse Ways of Working, Thinking, and Communicating
• Assess How Differences in These Style Preferences Can Lead to Unproductive
Conflicts and Misunderstandings
• Apply Style Flexibility in Your Communication to Achieve Tasks, Improve
Relationships and Enhance Technical/Non-technical Interactions
Active Listening Skills
• Employ a Model of Communication to Systematically Improve Your
Interpersonal Communication Skills at Work
• Define What Listening Is to Broaden the Ways in Which You Go about Using
Interpersonal Skills
• Demonstrate Useful versus Non-useful Responses to Information Gained through
Active Listening to Adapt and Enhance Workplace Communication
• Confirm the Necessity of Acknowledging Both Emotions and Ideas When Listening
and Responding to Others in Order to Build Fuller Shared Meaning
• Use an Extended Vocabulary to Help Acknowledge the Presence of Emotions in
Messages to More Fully Clarify the Intent of Those Messages
• Practice Acknowledging Emotions and Ideas in Conversation to Better Accomplish
Tasks and Build Productive Relationships
• Apply Empathic Listening in Conversation to Show Sincerity, Trust and Concern
and to Develop Deeper Shared Meaning
Asking Questions-Transition Skill
• Assess the Value and Purpose of Using Questioning Strategies to Build
Shared Information and Better Manage Relationships and Productivity
• Identify Valuable Differences between Open-Ended and Closed-Ended Questions
That Will Guide You in Selecting Appropriate Questions to Achieve Your
Communication Goals
• Apply Skills in Composing and Delivering Diagnostic and Intervention Types of
Questions to Enhance Overall Communication Flexibility
Emotional Control
• Appraise the Physiology of Emotions So as to Value Its Impact on and
Importance in the Communication Process
• Assess the Consequences of Unpleasant Emotions on Thinking, Interpersonal
Behaviors, and Achievement of Tasks
• Identify Your Own Emotional Physical Triggers and Recognize the Need for
Exercising Emotional Control So as to Preserve Healthy Interpersonal
Relationships
• Recall and Apply the EC Formula of Gaining Emotional Control to Improve
Consistency When Working with Others
Assertively Responding
• Assess When and How to Use Informing and Directing Communication to Allow
Others to Work Productively with You and Achieve Shared Goals
• Recognize When and How to Use "Style Preferences" to Shape Your Messages So
That Others Can Give You What You Need
• Identify and Use the Four Profiles of Assertiveness Behaviors to Build
Communication Flexibility and to Complement Use of "Style Preferences"
• Interpret and Use the A.E.I.O.U. Model for Assertively and Effectively
Criticizing Someone's Performance in the Workplace to Build Shared Performance
Expectations and Productivity
• Design and Deliver Effective Messages That Consistently Say What You Need from
Others in Order to Complete Tasks
Managing and Responding to Conflict
• List Some Common Myths and Truths about Conflict to Determine How to Use
Conflict Productively in Your Interpersonal Relationships
• Identify and Assess the Role of Perception in Conflict in Order to Reduce
Perception-based Misunderstandings When Working with Others
• Examine Motivation and Negotiation Strategies to Use in Dealing with
Problematic Conflicts That Are Based on "Style," and/or "Position" Differences
• Appraise the Five Approaches to the Management of Conflicts in Order to Create
a More Flexible and Productive Communication Environment
• Practice and Apply Communication Strategies for Better Conflict Management
Putting It All Together-Focusing on the Blind Spot
• List the Differences between Your Intended and Your Perceived
Communication Style in Order to Build High Levels of Shared Information with
Co-workers
• Develop a Plan for Closing Your Own Style Differences So That Others See You
as Consistent and Trustworthy
• Review and Apply Seven Strategies to Close Your Style Difference to Achieve
Stronger Work Relationships and Productivity
• Create a Personalized Interpersonal Skills Development Plan to Continue the
Communication Change Process You Have Begun during this Program
Category
Interpersonal Skills
Instructor
Ir. Alexander Cyrus, M.Sc
Schedule
April 15-17, 2009 (3 days)
Venue
Jayakarta Hotel, Bandung
Tuition Fee
Rp. 4.800.000,- per participant, excluding accommodations & tax.
Registration
Send by email -or-
fax to:
training@focustraco.com
(0251) 7534-984
PT.
FOCUS
TRACO INDONESIA
Wisma Pakuan, Jl. Pakuan 12
BOGOR - 16143
CP: Ms. Eka Rheni -or- Mr. Abdul Rohim
Phone: (0251) 2169-150, (021) 7009-9943
