Managing people effectively means you'll resolve conflicts less painfully,
delegate critical tasks more efficiently, energize your employees and transform
resistance into support!
One look at the financial pages in any newspaper underlines the need for
organizations to engage their workforce effectively. Adjusting your management
and personal styles to complement the culture of your work group and your
company as a whole can be the catalyst that motivates your teams to heightened
productivity.
Utilizing extensive practice in the principles of emotional intelligence,
Successfully Managing People underscores the importance of self-awareness in
developing sensitivity to and better communication with others. You'll leave
this three-day seminar well versed in the most effective methods for managing
people, including dealing with difficult people.winning cooperation and
trust.and ensuring that your people's values and your organization's goals are
in sync.
How You Will Benefit
• Motivate and direct the employees you rely on-even when they don't share
your
values
• Adjust your management and personal style to the needs of different
situations
• Get more done by using the appropriate delegation techniques for any given
situation
• Resolve conflict more effectively in a wide variety of situations
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from everyone in your organization
• Increase your confidence, leadership skills and personal and professional
satisfaction in your job by managing people successfully
What You Will Cover
The Experience of Being a Manager
• How to get people to want to do what they're supposed to do
• Specific challenges you face when motivating others
Values
• Values and their impact on work life
• How values can have productive and nonproductive results
• Identify value conflicts in yourself and in others
Personal Styles
• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioral clues to determine others' personal styles
• How to work more effectively with other personal profiles
Motivation
• Employee motivation factors and their impact on behaviors and work settings
• How to tailor your motivational efforts to individual employees and different
situations
Listening, Body Language, Giving Feedback and Dealing with Difficult People
• Use active listening to gain information and understand employees'
perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees
Conflict
• The dimensions of conflict resolution
• Identify your own preferred conflict-resolution styles for better conflict
management
• Use different conflict resolution styles in different situations
Delegation
• Different delegation styles: how and when to use them
• Determine the appropriate delegation style for employees and situations
Understanding Organizational Culture and Subculture
• The impact of organizational culture and subculture and "cultural blinders"
• Explore the assumptions that impact your team's thinking and actions
• Identify and build on the strengths of your team's culture
Emotional Intelligence
• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an improvement strategy
Ethical Leadership
• Identify your group's values
• Your vision for ethical leadership
Action Planning
• Develop a specific plan for applying what you've learned back on the job
• Identify people who can support your action plans
Who Should Attend
Managers and individuals with management responsibilities whose success depends
on managing people successfully through clear communication, a cooperative
attitude and commitment to shared goals.
Extended Seminar Description
Learning Objectives
• Appreciate How the Role of Manager Has Changed in Modern Times
• Understand the Role of Values in Managing People
• Adjust Management and Personal Style to the Needs of Different Situations
• Adopt the Approach Needed to Motivate Different People in Different
Situations
• Use Effective Feedback to Deal with Difficult People
• Delegate Tasks in Ways That Develop Your People
• More Effectively Resolve Conflict
• Understand How Your Organization's and Workgroup's Culture Shapes the
Behavior
of the People with Whom You Work
• Practice the Principles of Emotional Intelligence to Achieve Greater
Effectiveness
• Appreciate How Good Ethics Is Good Business
Experience of Being a Manager
• Recognize How Economic and Social Trends Have Changed the Manager's
Role
• Identify the New Language That Reflects This Role
• Define "Successfully Managing People" as "Getting People to Want to Do
What
They're Supposed to Do"
• Discuss and Illustrate Specific Challenges They Face When Motivating Others
in
Today's Organizations
Values
• Understand the Source of Values
• Understand How Values Impact Work Life
• Describe How Values Can Have Productive and Unproductive Impacts
• Identify the Values Conflicts in Themselves and in Others
Personal Styles: DISC
• Determine Their Own Personal Profile (DISC Profile)
• Gain Insight into the Strengths and Limitations of Their DISC Profile
• Use Behavioral Clues to Determine Others' Personal Styles
• Gain Insight into How to More Effectively Work with Other Personal Profiles
Motivation
• Identify the Important Factors in Motivation
• Appreciate How Different Theories of Motivation Can Be Applied to Their
Work
Settings
• Tailor Their Motivational Efforts to Individual Employees and Different
Situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
• Use Techniques of Active Listening to Better Gain Information and to
Recognize
the Worth of Employees' Perspectives
• Effectively Use Positive and Corrective Feedback
• Use Values Alignment as Appropriate When Dealing with Difficult Employees
Conflict
• Understand the Dimensions of Conflict Resolution
• Identify Your Own Preferred Conflict Resolution Styles
• Understand How to Productively Use Different Conflict Resolution Styles in
Different Situations
Delegation
• Identify the Different Delegation Styles and Understand the Guidelines on
How
and When to Use Them
• Evaluate Employees and Situations and Determine the Appropriate Delegation
Style
• Understand the Importance of Openness to Trying New Delegation Styles
with
Employees as Appropriate
Understanding Organizational Culture and Subculture
• Appreciate the Impact of Organizational Culture and Subculture in Work Life
• Examine the Impact of "Cultural Blinders" in Organizations
• Explore the Assumptions That Impact Their Workgroup's Thinking and
Actions
• Identify and Build on the Strengths of Their Workgroup's Culture
Emotional Intelligence
• Describe the Components of Emotional Intelligence
• Assess Your Own Level of Emotional Intelligence
• Develop a Strategy for Improving Your Emotional Intelligence
Ethical Leadership
• Understand That Good Ethics Is Good Business
• Further the Process of Identifying Ethical Standards Appropriate to Their
Work
• Tie Ethics to the Process of Adding Stakeholder Value
• Articulate Their Vision for Ethical Leadership in Your Group
Action Planning
• Develop a Specific Plan for Applying Workshop Learning in the Workplace
• Identify People Who Can Support Their Action Plans
• Schedule Progress Reviews
Category
Management & Supervisory Skills
Schedule
April 20-22, 2009
Venue
Ibis Hotel, Yogyakarta
Tuition Fee
Rp. 4.800.000,- per participant, excluding accommodations & tax.
Registration
Send by email -or-
fax to:
training@focustraco.com
(0251) 7534-984
PT.
FOCUS
TRACO INDONESIA
Wisma Pakuan, Jl. Pakuan 12
BOGOR - 16143
CP: Ms. Eka Rheni -or- Mr. Abdul Rohim
Phone: (0251) 2169-150, (021) 7009-9943
